Automated debit order mandates
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TIMELINE
2 months
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SERVICES
Debt Reconciliation
Credit Legal Matters
AI Agent That Collects Debit Order Mandates
A debt reconciliation company needed an automated process that would follow up with customers that have not completed their debit order mandates and them walk them through the process if they did not know how to complete it.
Low Debit Order Conversion Rate
The company had very high volumes but as soon as the customer missed the first debit order mandate, they had until the end of the day to complete the debit order mandate otherwise their product would be cancelled. Their employees did not have the bandwidth to reach out to all of these customers before the debit order mandate expired.
We have already converted the customer so how do we reach out to them in time to remind them to sign the mandate?
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SOLUTIONS
Clear, Engaging AI Agent
We created an AI agent that:
Would reach out to all customers in this period of time before their mandate expires.
Walk them through the entire process if they do not know how.
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RESULTS
Streamlined Process, More Debit Order Mandates
The new automation made sure to reach out to anyone that didn't mandate and gave the company time to focus on other tasks.
50%
More mandates
120h
Saved per week
350%
ROI
